Careers at Maxin Home

Maxin Home is a mission driven company

Home maintenance matters

Join Us . Work Hard . Have Fun

At Maxin Home, our mission is to care for homes the way families care for one another. We provide dependable, all-inclusive home maintenance services that keep every home safe, comfortable, and beautifully maintained.

Our goal is to give homeowners peace of mind by taking the burden out of repairs, seasonal tasks, and everyday upkeep. With trusted technicians, personalized support, and a commitment to excellence, Maxin Home works to protect what matters most—your home, your time, and your family’s well-being.

Scheduler

Position Summary

The Scheduler is responsible for coordinating, organizing, and managing all customer maintenance appointments, technician dispatching, and service calendars. This role ensures every Maxin Home member receives timely, efficient, and professional service.

The Scheduler serves as the central connection point between customers, technicians, and vendors, helping maintain smooth service delivery operations and an exceptional customer experience.

Key Responsibilities

Customer Scheduling & Coordination

  • Schedule all recurring maintenance visits (HVAC, plumbing, electrical, exterior, etc.) for Maxin Home members.

  • Coordinate on-demand repair appointments and urgent service requests.

  • Confirm appointment windows with customers and ensure timely updates or reminders.

  • Proactively contact customers to reschedule missed or delayed visits.

Technician Dispatching

  • Assign technicians based on skillset, location, availability, and workload.

  • Manage real-time dispatching, rerouting, and calendar adjustments when necessary.

  • Ensure technicians receive accurate, complete service details before arrival.

Service Calendar Management

  • Maintain an organized, optimized calendar for all service regions.

  • Track technician hours, schedule density, and service capacity.

  • Monitor daily workflows to ensure SLA compliance and plan utilization.

Customer Communication

  • Communicate with homeowners via phone, email, SMS, and portal notifications.

  • Provide friendly, timely responses regarding scheduling, service windows, delays, or changes.

  • Ensure post-service follow-ups are completed when required.

Vendor & Partner Coordination

  • Coordinate third-party vendors for specialized service tasks.

  • Manage vendor availability and confirm service readiness.

  • Maintain updated vendor schedules and coverage zones.

Operational Support

  • Work closely with the Service Delivery & Quality team to ensure smooth operations.

  • Document scheduling issues, conflicts, or escalations.

  • Support quality assurance processes and service improvement initiatives.

  • Track appointment completion rates and technician performance data.

Required Qualifications

  • 2+ years experience as a scheduler, dispatcher, coordinator, or customer service representative (home services experience preferred).

  • Strong organizational and multitasking skills.

  • Excellent verbal and written communication skills.

  • Proficiency with scheduling or CRM tools (ServiceTitan, Housecall Pro, Salesforce, Jobber, etc. a plus).

  • Ability to work in a fast-paced, dynamic environment.

  • Calm, professional, friendly demeanor with customers and technicians.

  • Problem-solving mindset with attention to detail.

Preferred Qualifications

  • Experience coordinating HVAC, plumbing, electrical, or home service technicians.

  • Previous work in a subscription-based service model.

  • Familiarity with service SLAs and maintenance plan structures.

  • Strong geographic understanding of DC, Maryland, and Northern Virginia.

Key Competencies

  • Customer-first mindset

  • High attention to detail

  • Efficiency and time management

  • Professional communication

  • Problem-solving and adaptability

  • Team collaboration

  • Strong follow-through and accountability

If interested, Please send your resume and cover letter to hr@maxinhome.com