Refund & Cancellation Policy

Last Updated: November 2025

Thank you for choosing Maxin Home. We are committed to providing high-quality, reliable home maintenance services. This Refund & Cancellation Policy explains how cancellations, refunds, and billing adjustments are handled for all Maxin Home subscription plans and service appointments.

1. Subscription Term & Commitment

All Maxin Home plans require a 12-month service commitment, unless otherwise stated in your plan.

Subscriptions automatically renew at the end of each term unless canceled in accordance with this policy.

2. Cancellation of Subscription

2.1 Cancelling Within 30 Days (“Cooling-Off Period”)

If you cancel within 30 days of signing up and have not used any services, you are eligible for a full refund.

If you cancel within 30 days after using a service, the cost of the service visit will be deducted from the refund based on the standard service rate.

2.2 Cancelling After 30 Days

After the initial 30-day period, you may cancel at any time; however:

  • Early Cancellation Fee applies for ending your subscription before the end of the 12-month commitment.

  • The Early Cancellation Fee is equal to the remaining balance of your annual commitment or three months of the subscription fee, whichever is less.

Your service will continue until the end of the current billing cycle.

2.3 How to Cancel

To cancel, contact us at: hello@maxinhome.com

3. Refunds

3.1 Refunds for Unused Services

We do not provide refunds for:

  • Partial months

  • Unused service visits

  • Missed appointments caused by the customer

  • Service interruptions due to failure to provide access

3.2 Service Satisfaction Guarantee

If you are not satisfied with a completed maintenance visit:

  • Contact us within 72 hours

  • We will return to address the issue at no additional cost, or credit your account toward a future service

Cash refunds are not issued for completed service visits unless required by law.

3.3 Billing Errors

If a billing error occurs due to system or processing issues:

  • Contact us within 14 days

  • We will investigate and issue a correction or refund if applicable

4. Appointment Cancellations & No-Show Fees

4.1 Canceling or Rescheduling a Visit

You may cancel or reschedule a maintenance visit up to 24 hours before the appointment with no penalty.

4.2 Late Cancellations / No-Shows

If a technician arrives and is unable to access the property, or if the appointment is canceled less than 24 hours, a $50 Missed Appointment Fee may apply.

5. Service Unavailability

If Maxin Home is unable to perform services due to:

  • Weather conditions

  • Technician availability

  • Safety issues

  • Natural disasters

  • Circumstances beyond our control

We will reschedule the appointment at no additional cost.
Refunds are not issued for delays or rescheduling due to external factors.

6. Changes to This Policy

Maxin Home may update this Refund & Cancellation Policy from time to time. Updates will be posted on our website with a new “Last Updated” date.

Your continued use of Maxin Home services means you accept the updated policy.

7. Contact Us

For cancellation, refunds, or questions:

Maxin Home
Email: hello@maxinhome.com